By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
If applicable, we shall make those Additional Terms available to you, and they shall become part of your agreement with us if you choose to use those Services. In the event of a conflict between the Additional Terms and these Terms, the Additional Terms shall prevail.
Our company’s place of registration is in Singapore.
Acceptance of Agreement
Definition of Terms
Product – Refers to any hardware manufactured for or by BIILT bearing the “BIILT” trademark, trade name, or logo that is purchased directly from BIILT.
Original Purchaser – any consumer that purchases and has possession of a Product directly from BIILT.
End User – the consumer of the Product and constitutes anyone who owns and uses a BIILT Product.
Date of Original Retail Purchase – the date the Original Purchaser bought the Product from BIILT
Scope of Warranty
BIILT WARRANTS our custom computers against defects in merchandise and workmanship for a period of TWO YEARS from the Date of Original Retail Purchase. BIILT’s custom computer components have a warranty period of TWO YEARS. Unless extended warranties for the components are purchased, which may extend the terms of the warranty to include the replacement of parts respectively. BIILT provides lifetime technical support for all of our products. However additional component replacement charges or repair fees may apply.
BIILT does not provide on-site repair service. However, customers can schedule an appointment with BIILT for us to collect the PC from the place of the customer’s choice and have it delivered back to you once the issue has been resolved. As we believe in taking time and spending greater effort in diagnosing the malfunction and in ensuring that any further issues will not be repeated. However, do note that this service is only valid for one year from the purchase date. Alternatively, you may choose to leave the computer at our support center
BIILT also provides free 1-year (from date of purchase) cleaning of your custom gaming rigs that are purchased from us. Do note that this service is not provided on-site. Customers would need to schedule an appointment with us by emailing [email protected] to bring the gaming RIG down to our support center. All of BIILT’s peripherals have a warranty period of 1-year.
BIILT warrants the original purchaser that any part of the hardware system, excluding software, documentation, and similar terms will be free of defects of both workmanship and materials for the warranty period included with the purchase. (Starting from the date of collection or delivery.)
Under these terms, only persons 18 years of age or older may make orders of our products or provide personal information to us. By doing any of the foregoing actions, you are representing to us that you are of 18 years of age or older, or that you have obtained the prior consent of your parent or legal guardian (who are 18 years of age or older) who have read, acknowledge and agree that the Terms apply to all users of the Site.
Coverage for Custom Computers
BIILT warrants the original purchaser that any part of the Product, excluding software, documentation and other peripherals, will be free of defects of both workmanship and materials for the warranty period included with the purchase. The date of warranty coverage starts from the date of collection or delivery of the Product.
During the product’s warranty period, BIILT will repair or replace defective hardware for defects specified and found in the Product. This will be done without any labor charge (free of charge) and the cost of parts will also be provided free of charge during the warranty period. Parts may not be the same but will be equivalent or better parts.
BIILT shall, under no circumstances, be liable to provide warranty service for products that have been damaged by accident, abuse, misuse or misapplication, for example, overclocking. Hard knocks and/or dropping the unit. Exposing the unit to excessive moisture. Improper placement of the unit causing excessive heat build up. OS corruption due to software abuse – piracy and/or incorrect use of the software.
This also applies if the BIILT service tag has been removed or defaced or if the product has been modified without textual agreement from BIILT.
Any replacement parts will be warranted to be free of defects of workmanship and material for 3 months from time of replacement, or for the remainder of the warranty period of the BIILT Product it is replacing (whichever is longer).
BIILT offers free life-time repair diagnosis for all computers built by us that is malfunctioning. However, additional charges will apply for any repair work.
BIILT also provides remote access diagnosis service at a price of $100 for a period of 3-years. This includes an extension of the basic 1-year complimentary pick-up and return after diagnosis service to 3-years. This service allows you to share your computer’s screen and control with us. Hence, allowing us to locate and diagnose the source of the issue in a quick and efficient manner at the comfort of your home. We will endeavor to resolve the issue through remote access. However, if it is necessary to bring the PC down to us, we will do so free of charge. After which we will perform the necessary repair works and return it back to you at no fee. However, do note that the same scope of warranty coverage applies. Any repair works for damages outside the scope of warranty would be quoted accordingly. Of course, customers could reject the additional service and we will return your PC back to you.
Coverage for BIILT’s Peripherals
All of our peripherals come with a 1-year warranty. However, there are rare occurrences that the peripheral arrived with malfunctioning components or due to unforeseen and sudden circumstances, the product arrived damaged from mail service mistreatment.
If this happens, please reach out to our support team with the following details within 7 days of receiving the damaged product:
- Your order number
- A picture or video of the damaged product
Once received and verified, we’ll be happy to replace your damaged product. However, do note we will not replace nor offer free repair for any products if the above-mentioned scenario occurs but the user only reports the damage only after the 7 days period has lapsed. Nor will we offer a replacement or free repairs for any damage done to the product on part of the user. For example, physical damage.
Additionally, note that conversions of BIILT’s peripherals are handled by our partnered suppliers and companies. Thus, any issues on hand in regards to BIILT’s peripherals can be brought up directly to the manufacturers and respective companies as well.
Procedure for Repair of Custom Computers
If a defect is found in a purchased BIILT custom computer, contact the BIILT support team through telephone (9724 7904) or email ([email protected]). BIILT endeavor to provide guidance to diagnose or solve the problem.
In the event that the problem cannot be resolved over the phone/mail, the User will be responsible to either carry in the custom computer to our office or to mail it in, or to schedule an appointment with BIILT at our support center in order for us to help in resolving the issue at hand. The custom computer can be brought down to BIILT’s office (30 Tampines Avenue 1, Blk30, #03-29, Singapore 529757) for diagnosis and repair.
Alternatively, the user can also schedule an appointment with BIILT for us to collect the custom computer from your place of convenience and send it back to you at your place of convenience after the repairs are done. However, do note that this service is valid for only one year from the date of purchase.
For the remaining years of the warranty, customers can bring their PC down to our support centre for free diagnosis and repair that is within the scope of the warranty. We also offer a pick-up service from your place of convenience for $15 per trip. Return of the PC will be free of charge.
For such warranty claims, the following details are required – Name, Address, Contact Number and Warranty Serial Tag / dated sales receipt.
BIILT will, at its option and to the extent permitted by law: (1) repair the Product (using new or refurbished replacement parts); (2) replace the Product with a product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product; or (3) issue a partial refund of the original purchase price of the Product, if for some reason, the Product cannot be repaired or replaced—provided you return it during the parts warranty period owned.
Procedure for replacement of BIILT’s peripherals
Please contact our support team at [email protected] regarding the issues of peripherals. We will do our best to assist you to help resolve the issue on hand first. All of our peripherals come with a 1-year warranty. If the peripheral is malfunctioning due to its components being damaged, please contact our support team with the respective: Order number, a picture or video of the peripheral and also a description of the condition of the peripheral and how it got damaged. Our support team will immediately do our best to resolve the issue or get it replaced with a brand new one.
Amendments and Cancellations for international shipments of BIILT’s peripheral products
If you need to make changes to your order, you will need to contact our support team at [email protected] with your order number and receipt or proof of purchase.
We can change the following:
- Your delivery details
- Your name
- Your email
- Your phone number
- You must contact our support team at [email protected]
- However, despite contacting us. We cannot change nor cancel your order once it has already been processed.
Returns of Peripherals
- Our return policy lasts 7 days. If 7 days have passed since your purchase, unfortunately, neither refunds nor exchanges will be available.
- To be eligible for a return, your item must be unused and also in the same condition that you received it. It must also be in its original packaging.
- To complete your return, we require a receipt or proof of purchase.
Additional non-returnable items include:
- Gift Cards
- Downloadable Software Products
Certain situations where only partial refunds are granted:
- Any item not in its original condition is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 7 days after delivery
Refunds for peripherals (if applicable):
Please email us photos and videos of the defective item to our support at [email protected] We will inspect and notify you of the outcome of the process. If the refund is approved, your refund will be processed, and a credit will automatically be applied to your credit card or the respective amount will be transferred via PayPal or Stripe.
Late or missing refunds for peripherals (if applicable):
If you haven’t received a fund yet, first check your bank or respective account again. Then contact our credit card company or respective payment company. It may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Sale Items (if applicable)
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.
Exchanges of peripherals (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to:
30 Tampines Avenue 1, BLK 30 #03-29
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
BIILT’S limited warranty obligations
Items such as AC ADAPTERS AND EXTERNAL ACCESSORIES SHALL BE CLASSIFIED AS CONSUMABLE PARTS. THE WARRANTY PERIOD FOR AC ADAPTERS IS LIMITED TO ONE (1) YEAR FROM THE DATE OF ORIGINAL RETAIL PURCHASE.
In the event that BIILT decides to refund (the value of ) or replace the product, the term of this warranty shall expire as of the time of that refund or replacement.
No BIILT agent or employee is authorized to make any modification, extension or addition to this warranty. If any term is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired.
EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE EXTENT PERMITTED BY LAW, BIILT IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO: LOSS OF USE; LOSS OF REVENUE; LOSS OF ACTUAL OR ANTICIPATED PROFITS (INCLUDING LOSS OF PROFITS ON CONTRACTS); LOSS OF ACTUAL MONEY; LOSS OF ANTICIPATED SAVINGS; LOSS OF BUSINESS; LOSS OF OPPORTUNITY; LOSS OF GOODWILL; LOSS OF REPUTATION; LOSS OF, DAMAGE TO OR CORRUPTION OF DATA; DOWNTIME; OR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE HOWSOEVER CAUSED INCLUDING THE REPLACEMENT OF EQUIPMENT AND PROPERTY, ANY COSTS OF RECOVERING, REPROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA STORED IN OR USED WITH BIILT’S PRODUCTS, AND ANY FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA STORED ON BIILT’S PRODUCTS.
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
Copyright and Trademarks
All material on this website is protected under the applicable copyright or trademark rights. The material mentioned includes, but is not limited to, the design, content, graphics and layout contained within the website. Copying, distribution, use or re-publication by you of the website, or any part of the website, is strictly prohibited except for personal use or non-commercial purposes. A proper acknowledgement of our site should be made in such cases. Some of the content on this site is also the copyrighted work of third parties, and these parties should be contacted should you wish to use their works. All other trademarks, product names or company names or logos present in the website are the property of their respective owners. No permission is given by us in respect of the use of any such trademarks, product names or company names or logos, and doing so may be an infringement of their respective owners’ intellectual property rights. The website, or any part of it, or its contents may not be used by you in any litigation or arbitration matter.
Modification to the service and prices
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
Product or Services (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.
We reserve the right but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
The accuracy of billing and account information
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
Third Party Links
Certain content, products, and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
Errors, inaccuracies, and omissions
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, harm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
Additionally, you shall not under any circumstances do or perform any of the following:
- use any code, software or otherwise that may interrupt or interfere with this website or the activities accessible through this website, or with the use of this website by anyone else;
- data mining, hacking, carrying out any scanning or testing the security of this website and its servers;
- tracking, tracing, or seeking information of any other user or visitor of this site by any means;
- use of the website, its contents, or its servers for any criminal, illegal or improper purpose, or as may be prohibited under these terms; and
- making any comments or communications on the website that may be deemed by us to be libelous, defamatory or offensive to us, other users or any other third party.
We reserve the right to take any and all actions for the deterrence, prevention or to stop any activities related to the above prohibited actions.
Disclaimer of Warranties; Limitation of Liability
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall BIILT, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
The website and its content and materials are provided “AS IS” and to the maximum extent permitted by applicable law, we disclaim all representations and warranties regarding the website. We do not warrant that the website is free from bugs, viruses, malware or errors. Your access and use of the website is entirely at your own risk.
BIILT grants you a limited license to access, view and use this website only as permitted in these terms or as may be described in the website. You are not to download or modify the website or any portion of the website without the expressed written consent of BIILT. For avoidance of doubt, this shall not include use of this website or its contents for any commercial purpose without the express written consent of BIILT. You are granted a limited, revocable and non-exclusive right to create a hyperlink to the website so long as the link does not portray BIILT, its products or services in a false, misleading, offensive or any other manner which be construed to be harmful to BIILT as a business, this includes any illegal or pornographic activities. Any unauthorized use of this website immediately terminates all permissions or licenses granted by BIILT in these terms or the website.
You agree to indemnify, defend and hold harmless BIILT and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
Transferability and Availability of BIILT’s Warranty.
THIS WARRANTY MUST BE PURCHASED BY THE ORIGINAL PURCHASER WITHIN NINETY (90) DAYS OF THE PURCHASE DATE OF THE PRODUCT AND MAY NOT BE PURCHASED THEREAFTER.
THIS WARRANTY COVERS THE PRODUCT AND TRANSFERS WITH THE PRODUCT
WARRANTY EXTENSIONS MAY ONLY BE CANCELLED BY THE ORIGINAL PURCHASER WITHIN THIRTY (30) DAYS OF THE PURCHASE OF THE EXTENSION, PROVIDED THAT NO WARRANTY CLAIMS HAVE BEEN PREVIOUSLY MADE ON THE PRODUCT.
This warranty agreement and any sales shall be governed by the laws of Singapore. The courts of Singapore shall have exclusive jurisdiction over any action at law or equity arising out of or relating to these warranty terms or the website.
Changes to Terms of Services
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
If you have any questions in regards to our website, its usage or our terms and conditions. Please contact us at: [email protected]